TERMS & CONDITIONS
eholler Digital Services Private Limited
Effective Date: 9 October 2026
Last Updated: 9 October 2026
- Introduction
Welcome to the official website of eholler Digital Services Private Limited (“eholler”, “Company”, “we”, “us” or “our”).
These Terms & Conditions govern access to and use of our website, https://www.eholler.in, and the digital services we provide.
By accessing our website, submitting an enquiry or engaging our services, you agree to the terms applicable to your interaction with us.
These Terms & Conditions are governed by applicable Indian laws, including the Indian Contract Act, 1872, the Information Technology Act, 2000 and other relevant legislation, to the extent applicable.
- Company Information
Legal Company Name: eholler Digital Services Private Limited
Corporate Identification Number (CIN): U62099TN2023PTC161357
Goods and Services Tax Identification Number (GSTIN): 33AAHCE6268L1Z9
Registered Office Address:
New No. 9, Old No. 6/3, 4th Street,
Venkateswara Nagar, Adyar,
Chennai, Tamil Nadu – 600020, India.
Official Email: info@eholler.in
Contact Number: +91 97910 74290
Website: https://www.eholler.in
Grievance Contact: Nagarajan A, Director
Grievance Email: info@eholler.in
Grievance Phone: +91 97910 74290
- Services Offered
eholler provides digital business services that may include:
- Branding and graphic design.
- Website design and development.
- E-commerce website development.
- Search engine optimisation (SEO).
- Digital marketing and social media management.
- Google Ads, Meta Ads and other paid advertising.
- Content development and marketing communications.
- Email and WhatsApp marketing.
- Landing page design and development.
- AI-powered business solutions and workflow automation.
- Related digital consulting and technical services.
The exact scope, deliverables, pricing, timelines and responsibilities for each engagement will be defined in the applicable quotation, proposal, statement of work or service agreement.
The appearance of a service on our website does not mean it is included in every engagement.
- Website Use
Users must use our website only for lawful purposes.
Users must not:
- Attempt unauthorised access to website systems or accounts.
- Introduce malware or interfere with website security.
- Reproduce protected website content without permission.
- Submit fraudulent or misleading information.
- Use our website for unlawful activities.
- Interfere with other users’ lawful access to the website.
We may take reasonable and lawful steps to prevent misuse.
- Enquiries and Project Confirmation
Submitting an enquiry or requesting a quotation does not automatically create a binding service contract.
Projects will ordinarily be confirmed following acceptance of the relevant proposal or quotation, receipt of any required advance payment and completion of agreed onboarding requirements.
The accepted proposal or service agreement will define the scope of work, deliverables, responsibilities, fees, payment schedule and estimated timelines.
Where a separate written agreement exists, its terms will govern the relevant engagement in accordance with applicable law.
- Fees, Payments and Taxes
Service fees and payment schedules will be specified in the applicable proposal, quotation or invoice.
Applicable GST and other taxes will be charged in accordance with Indian tax laws and the agreed commercial terms.
Clients must make payments according to the schedule specified in the relevant agreement or invoice.
Additional work outside the agreed scope may attract additional charges. We will communicate additional fees and obtain the necessary approval before proceeding.
Third-party expenses, including hosting, domain registration, premium software, plugins, stock assets, subscriptions and advertising budgets, are separate from our professional service fees unless expressly included in the proposal.
Where payments are overdue, we may suspend work or delay deliverables in accordance with the relevant agreement and applicable law.
- Project Delivery and Timelines
Project timelines depend on the agreed scope, technical requirements, availability of client materials, approvals and third-party dependencies.
Clients are expected to provide the information, materials, access and approvals needed for timely delivery.
Delays caused by missing information, delayed approvals, changes in requirements or third-party dependencies may affect delivery schedules.
Material changes to agreed timelines will be communicated to the client.
- Revisions and Additional Work
Revisions will be provided according to the terms specified in the relevant proposal or agreement.
Additional pages, features, integrations, campaigns, redesigns or substantial modifications beyond the agreed scope may require additional fees and revised timelines.
We will communicate material changes to the scope, pricing or timeline and obtain the necessary agreement before proceeding.
- Client Responsibilities
Clients agree to:
- Provide accurate business information and project requirements.
- Supply required content, images, logos and other materials.
- Provide authorised access to relevant systems and accounts.
- Review and approve deliverables within agreed timelines.
- Ensure supplied materials are lawful and appropriately licensed.
- Ensure the accuracy of business claims, advertisements and offers.
- Make payments according to the agreed schedule.
- Cooperate reasonably during project delivery.
Clients remain responsible for the accuracy and legality of materials and information they provide for publication.
- Website Development and Technical Services
Website development will be performed according to the agreed technical scope and project requirements.
Unless expressly included in the relevant agreement, development fees do not automatically include hosting, domain renewals, premium software licences, ongoing maintenance, unlimited revisions or future feature development.
We will exercise reasonable care in performing agreed work.
However, we cannot guarantee that websites will remain free from every technical error, vulnerability, compatibility issue or interruption, particularly where these arise from third-party software, hosting providers, updates or circumstances beyond our reasonable control.
Maintenance, support arrangements, backups and service-level commitments must be agreed separately where required.
- Digital Marketing and Advertising
Marketing results depend on multiple factors, including competition, advertising budgets, audience behaviour, website performance, product quality and third-party platform policies.
Unless expressly agreed in writing, eholler does not guarantee specific lead volumes, sales, revenue, conversion rates, search rankings or return on advertising spend.
Advertising budgets paid to Google, Meta or other platforms are separate from our professional service fees unless otherwise agreed.
Advertising platforms may change their algorithms, policies, pricing or account requirements, which may affect campaign performance.
Clients are responsible for ensuring that their advertisements, products, services and business claims comply with applicable laws and platform policies.
- Search Engine Optimisation
SEO services may include keyword research, technical recommendations, on-page optimisation, content recommendations and performance reporting as agreed.
Search engine rankings are affected by algorithms, competition, website quality and other external factors.
We do not guarantee first-page rankings, specific keyword positions, particular organic traffic volumes or fixed timelines for results unless an express written commitment provides otherwise.
- AI Solutions and Automation
We may provide AI-powered solutions, integrations and workflow automation services as agreed with the client.
These services may depend on third-party AI platforms, APIs, subscriptions, usage limits and external infrastructure.
AI-generated or AI-assisted outputs may contain errors or omissions and may require human verification.
Clients should review and approve important outputs before publication or operational use.
The use, ownership, confidentiality and processing of client information in AI systems will be governed by the applicable agreement and law.
- Intellectual Property
14.1 Website Materials
Unless otherwise stated, the original content, branding, text, graphics and other materials on our website are owned by or licensed to eholler.
Unauthorised copying, reproduction, modification or commercial distribution is prohibited.
14.2 Client Materials
Clients retain ownership of materials they own and provide to eholler, subject to applicable third-party rights.
Clients confirm that they have the necessary rights and permissions for materials supplied for use in a project.
14.3 Project Deliverables
Ownership and usage rights in commissioned deliverables will be governed by the relevant proposal, contract or written agreement.
Unless otherwise agreed, any transfer of rights in commissioned final deliverables will take effect according to the agreed contractual and payment conditions.
Pre-existing tools, reusable code, templates, methods and third-party materials remain subject to their respective ownership and licence terms.
Third-party fonts, software, plugins, stock images and other licensed assets may be subject to separate restrictions and fees.
14.4 Portfolio Use
We may wish to display completed projects in our portfolio or marketing materials. Where client confidentiality, personal data, contractual obligations or applicable law restrict such use, we will obtain the necessary permission before publication.
- Confidentiality and Data Protection
Both parties should take reasonable steps to protect confidential business information exchanged during a project.
Confidential information must not be disclosed to unauthorised parties except where authorised, necessary for agreed service delivery under appropriate safeguards or required by law.
Personal information will be handled in accordance with our Privacy Policy and applicable Indian data protection laws.
Where a separate non-disclosure agreement or data processing agreement applies, its provisions will also govern the relevant information.
- Third-Party Services
Our services may use third-party hosting providers, advertising platforms, payment services, software, APIs and communication tools.
These services are subject to their respective terms, privacy policies, licence conditions, pricing and usage restrictions.
We are not responsible for independent third-party policy changes, outages or decisions beyond our reasonable control.
Our obligations concerning third-party integrations expressly included in a project remain subject to the relevant agreement and applicable law.
- Cancellation, Refunds and Termination
Cancellation, refunds, project suspension and termination will be governed by the relevant accepted proposal or service agreement and applicable law.
Where no separate termination procedure has been agreed, either party may request termination in writing and discuss outstanding obligations.
Upon termination, clients remain responsible for amounts properly payable for completed work, approved expenses and other contractual obligations, subject to applicable law.
The treatment of advance payments, work in progress, deliverables, source files and account access will follow the relevant agreement and applicable legal requirements.
Nothing in these Terms & Conditions removes any statutory refund right or other legal protection that cannot lawfully be excluded.
- Limitation of Liability
To the extent permitted by applicable law, eholler will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or services, including loss of anticipated profits, business opportunities or data.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Any additional limitation of liability will be governed by the relevant service agreement and applicable law.
- Grievance Redressal
For complaints, service concerns, website-related issues or other grievances, please contact our authorised representative.
Grievance Contact Person: Nagarajan A
Designation: Director
Company: eholler Digital Services Private Limited
Email: info@eholler.in
Phone: +91 97910 74290
Registered Office:
New No. 9, Old No. 6/3, 4th Street, Venkateswara Nagar, Adyar, Chennai, Tamil Nadu – 600020, India.
Grievances will be reviewed and addressed in accordance with applicable contractual and statutory requirements.
- Corporate and Statutory Disclosures
eholler Digital Services Private Limited maintains its corporate records and statutory filings in accordance with applicable legal requirements.
Corporate identification and contact information are published on our website.
Annual returns and other statutory disclosures will be made available or linked where required under applicable law. Relevant annual return documents will be published on the company’s Annual Returns page as applicable.
- Privacy Policy
Our collection, use and protection of personal information are explained in our Privacy Policy:
https://www.eholler.in/privacy-policy/
Users are encouraged to review this Policy before submitting personal information through our website.
- Force Majeure
Neither party will be responsible for a delay or failure to perform an obligation to the extent it results from circumstances beyond that party’s reasonable control, including natural disasters, widespread network failures, government restrictions or major third-party service disruptions.
The affected party should notify the other party where reasonably practicable and take reasonable steps to minimise the impact.
This provision does not override mandatory legal requirements or remove payment obligations for services already performed.
- Governing Law and Disputes
These Terms & Conditions are governed by the laws of India.
The parties will endeavour to resolve disputes through good-faith discussions.
Unresolved disputes may be referred to courts or other competent forums having jurisdiction under applicable law, subject to any valid dispute-resolution agreement.
Nothing in this provision restricts access to consumer forums, statutory authorities or other legally competent bodies where such access is available under law.
- Changes to These Terms
We may revise these Terms & Conditions to reflect changes in our services, website, business practices or applicable law.
The revised version will be published on our website with an updated date. Where required, material changes will be communicated or accepted in accordance with applicable law or the relevant agreement.
- Contact Information
For questions regarding these Terms & Conditions or our services, please contact:
eholler Digital Services Private Limited
New No. 9, Old No. 6/3, 4th Street,
Venkateswara Nagar, Adyar,
Chennai, Tamil Nadu – 600020, India.
Email: info@eholler.in
Phone: +91 97910 74290
Website: https://www.eholler.in